Conditions of Purchase

Creative Whitehorse is dedicated to offering a safe and enriching environment for all participants, tutors and visitors as they experience and share arts and culture. 

We endeavour to create an environment that is: safe, inclusive, conducive to learning and free from all forms of discrimination, harassment, and bullying. We want our participants to thrive.

We reserve the right to adjust bookings where unexpected technical errors, or overbookings have occurred. Adjustments will be communicated with the customer.

Enrolments are subject to the following conditions. In purchasing to enrol, the patron agrees to abide by these conditions.

Enrolment Information

  • Please enrol at least one week in advance of all programs to avoid disappointment.
  • Courses will be cancelled one week prior if minimum enrolment numbers are not reached.

Refunds and Exchanges

  • Refunds will only be considered more than seven days prior to commencement of a course and will be subject to class bookings not dropping below minimum numbers.
  • An administration fee ($15 term/school holidays) per booking applies to all refunds.
  • Refunds will not be given once classes commence. Refunds cannot be issued for individual term classes.
  • No make-up classes are available unless the class is cancelled by the centre due to tutor illness or the like. No administration fee applied to these refunds
  • All adults classes are for 18+ years only.

Ceramic Course Guidelines

If you have enrolled into an Adults Ceramics course, please read our Ceramics Course Guidelines ( PDF 481.18KB) ( PDF 481.18KB) before you start your course. The guidelines contain important class preparation information, including safe work procedures required in our studio. 

We reserve the right to adjust bookings where unexpected technical errors, or overbookings have occurred. Adjustments will be communicated with the customer.

Enrolments are subject to the following conditions. In purchasing to enrol, the patron agrees to abide by these conditions.

Enrolment Information

  • Please enrol at least one week in advance of all programs to avoid disappointment.
  • Courses will be cancelled one week prior if minimum enrolment numbers are not reached.

Refunds and Exchanges

  • Refunds will only be considered more than seven days prior to commencement of a course and will be subject to class bookings not dropping below minimum numbers.
  • An administration fee ($15 term/school holidays) per booking applies to all refunds.
  • Refunds will not be given once classes commence. Refunds cannot be issued for individual term classes.
  • No make-up classes are available unless the class is cancelled by the centre due to tutor illness or the like. No administration fee applied to these refunds
  • All adults classes are for 18+ years only.

Ceramic Course Guidelines

If you have enrolled into an Adults Ceramics course, please read our Ceramics Course Guidelines ( PDF 481.18KB) ( PDF 481.18KB) before you start your course. The guidelines contain important class preparation information, including safe work procedures required in our studio. 

Parents Please Note

Please discuss the following information as listed below with your child;

Please ensure children wear smocks or old clothes for clay and painting classes, wear closed toed shoes, bring a towel for wheel classes and have long hair tied back.

Behavioural expectations:

Students are expected to:

  • Listen to the tutor and take direction from them
  • Be courteous to others at all times
  • Interact respectfully and safely in the studio space. 
  • Clean their workspace towards the end of the class, as guided by the tutor.  

We have a four-tier procedure for addressing behaviour that our tutors or staff deem inappropriate. 

  1. Where required, the tutor or staff will verbally warn a child that their behaviour is inappropriate and explain the reason why. This serves as their first warning.
  2. Time out, where the child will be sent to the office area to be supervised by Centre staff.
  3. If deemed suitable, the child may return to class after approximately 10 minutes in the office. If the child is not ready to return to the class, the child will remain in the office for a further 10 minutes. 
  4. If the child's inappropriate behaviour persists upon returning to class, they will be returned to the office area, and the staff will contact their parent or caregiver for immediate collection of the child.
  5. If there are no office staff on site, the tutor will call parents or guardians to collect the child

Term Classes - If a child is sent to the office on more that two occasions during the term, we reserve the right to discontinue their enrolment. 

For more information on child safety  Child Safety | Whitehorse City Council 

 

Important COVID-19 Information

We have a COVID safe plan in place. 

In line with Government and Health Ministry advice, there have been modifications made with a total focus on the health and safety of our students, staff, hirers, tutors and visitors.

  • Stay at home if you are sick.
  • If you or your child are confirmed with the Covid-19 virus or waiting on the results of a test, please stay at home and do not attend the class or the centre.
  • If you or your child are confirmed of having Covid-19 and have attended the centre within a week prior, please notify office staff.

If you require further information regarding State and Federal guidelines regarding Covid-19, please go to the Victorian Department of Health website.